Careers

Additional Information:

The IT Support Assistant (part-time) will assist the IT Customer Support Analyst in responding to user inquiries, troubleshooting technical issues, delivering efficient and user-friendly IT support, and helping with asset and inventory management to ensure accurate tracking and organization of IT equipment.

As an employee in the organization, the IT Customer Support Analyst will model the intent of the Maskwacîs Declaration on Education and the core values of Wahkohtowin, Iyiniw Mamotohnehickikan, Nehiyaw Pimatisiwin, and Nehiyawewin.

Responsibilities

The Information Technology Customer Support is responsible to the Information Technology Customer Support Analyst.

The Information Technology Support Assistant will have specific responsibilities for:

1. Asset and Inventory Management: Assist in tracking, recording, and maintaining accurate records of IT assets.
2. Asset Tagging and Cataloging: Support the physical tagging and digital cataloging of IT equipment.
3. Inventory Validation: Verify and validate the existing IT inventory, including various hardware such as switches, cameras, Chromebooks, and smartboard devices.
4. Computer and Chromebook Setup: Assist with configuring and deploying desktop computers and Chromebooks for staff and students.
5. Hardware Relocation: Assist with the physical movement and relocation of IT hardware as needed.
6. Ticketing and Dispatch: Assist with the initial logging of IT support requests and help monitor and dispatch tickets under supervision.
7. Customer Assistance: Offer professional support to users through phone, email, chat, or in-person channels; resolve inquiries and technical issues promptly and efficiently.
8. Technical Support: Assist with basic troubleshooting for desktops and laptops, helping to resolve standard hardware, software, and connectivity issues under the guidance of senior IT staff.
9. Documentation and Knowledge Base: Maintain detailed records of interactions and contribute to knowledge base articles for recurring issues.
10. Collaboration and Feedback: Support IT team projects, communicate effectively with end-users, and assist in gathering feedback to enhance tech support and services.

Qualifications 

• High School Diploma or equivalent with a strong interest in pursuing a career in Information Technology or a related field.
• Background in Computer Science or demonstrated strong computer literacy. (Preferred)
• Proficiency in using Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and email communication.

Working Conditions

• This position may require occasional evening or weekend work to support system upgrades or emergency issues.
• Travel: This position requires occasional travel to various MESC schools to assist students, teachers, and office staff.

Knowledge and Skills

• Excellent listening skills and the ability to understand instructions clearly.
• Ability to follow established procedures and protocols accurately.
• Customer Service: Demonstrated commitment to providing high-quality customer service and support.
• Communication: Strong oral and written communication skills, with the ability to explain technical concepts to non-technical users.

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• Student Family Support
• Technicians